Shipping & Return


Delivery takes place after receipt of payment. The delivery period takes 2 to 3 working days for deliveries in Belgium or the Netherlands.
We are not liable for any delays or lost packages by the courier service.
With a purchase of 75 euros we do not charge any costs for deliveries in Belgium and the Netherlands.

Otherwise, an additional cost per order will be charged. Here is an overview of the rates:

Belgium: € 5.50
The Netherlands: € 6.95

Is your country not listed here? Then be sure to contact us:


If you would like to return a product contact us –

You are entitled to a 14 days exchange right for unopened and unused or unworn products and clothes. Make sure that the product is in perfect condition, with all labels attached. If we notice that there is damage to a returned product or if we notice that the clothes are dirty or clearly worn, we have the right not to accept this returned item.
If not, the full amount (of the returned products, not of the shipping costs) will be refunded to your account within 30 days.
Your returned item must be sent to our return address within 14 days. Applications sent after this period will not be accepted. Please enclose your proof of purchase.


  1. Send an email at with your name, order number and reason of return.
  2. Send the product in original condition with all the tags on. No tags = no return.
  3. Return the goods with a track & trace to the following address: Charlie Ray, Witloofstraat 19, 1910 Nederokkerzeel, Belgium.
  4. We recommend you to send back the package with a track & trace. So you are sure the package will be delivered safely. Charlie Ray is not liable for lost packages.

SALES:  Discounted items (sales – presales or outlet) cannot be returned or exchanged.